Emergency 911 via Text for Deaf, Hard of Hearing or Speech Impaired (DHHSI)
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Emergency 911 via Text

for Deaf, Hard of Hearing or Speech Impaired (DHHSI)

The Ontario Provincial Police (OPP) is improving its capacity for emergency response and enhancing the safety for an important segment of the communities it serves.

Beginning Wednesday, April 15, the OPP will be equipped to receive emergency calls for service via Text with 911 (T9-1-1) from people who are deaf, hard of hearing, or speech impaired (DHHSI) and for which the OPP is the Primary Public Safety Answering Point (P-PSAP).

T9-1-1 enables emergency communication with OPP 9-1-1 call takers via text message (or SMS). In order to use T9-1-1, members of the DHHSI community must register their cell phones with their wireless carrier in advance. Some older model phones may not be compatible. Those who have more than one cell phone will need to register each phone individually. The T9-1-1 service is not intended for use by the general public.

An Information Card is available on the OPP website at this address (http://www.opp.ca/ecms/index.php?id=620) and via several OPP-serviced jurisdictions. More information is also available through the Canadian Wireless Telecommunication Association at www.cwta.ca.

QUOTES

“The OPP is committed to increasing accessibility for persons with disabilities, and has made extensive network upgrades to be able to offer Text with 9-1-1 service in the communities we serve.” -- Commissioner J.V.N. (Vince) HAWKES

“Preparing to offer Text with 9-1-1 was complex and involved months of collaboration with our service provider and the communities. The OPP appreciates the patience of many stakeholders while we implemented the necessary changes to provide this important and innovative service.” – Chief Superintendent Rick BARNUM, Commander – OPP Communications and Technology Services Bureau

Last Updated on Thursday, 28 May 2015 15:30